TERMS OF USE – LOCKER ATOCHA

In accordance with the provisions of the General Data Protection Regulation (GDPR), we inform you that your data will be processed in our files for the purpose of maintaining and fulfilling the relationship with our entity, including the sending of communications within the framework of said relationship.

Additionally, your data may be transferred when necessary for the development, fulfillment, and monitoring of the relationship with our entity or in cases authorized by a law of equivalent rank. In accordance with the GDPR, you may exercise your rights before PRODUCCIONES RUIDHER SL, NIF B81914491, with its registered address at C/ ILLESCAS, 90, 28047 MADRID, by providing a photocopy of your ID. The content of this communication, as well as any attached documentation, is subject to confidentiality obligations and is intended exclusively for its recipient. If you are not the intended recipient, we request that you notify us and refrain from sharing its content with third parties, proceeding to its destruction.

The information service provider must be aware that, in addition to the information provided to service recipients through its "Privacy Policy," it must include additional legal texts related to other mandatory regulations. This includes, but is not limited to, general contracting conditions, intellectual and industrial property, website terms of use, and related liabilities. It must also take into account the provisions of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, beyond Article 10 or to complete any necessary information related to this.

Furthermore, users are informed that LOCKER ATOCHA premises are equipped with video surveillance cameras. These cameras are intended to monitor the status of the lockers at all times, as well as the use made of them by users or third parties accessing the premises, with the objective of improving the service provided by LOCKER ATOCHA. All LOCKER ATOCHA locations include appropriate notices regarding the monitored areas, in compliance with the regulations in force on data protection.

GENERAL TERMS AND CONDITIONS FOR THE RENTAL AND USE OF LOCKER ATOCHA LOCKERS

OBJECTIVE

These general terms and conditions regulate the rental of LOCKER ATOCHA lockers (owned by PRODUCCIONES RUIDHER, S.L.) through the website www.lockeratocha.com (the "Website") as well as their use. Additionally, these terms govern the contractual relationship between PRODUCCIONES RUIDHER, S.L. (owner of the LOCKER ATOCHA lockers) and the User who rents the LOCKER ATOCHA locker service. Hereinafter, PRODUCCIONES RUIDHER, S.L. may be referred to interchangeably as PRODUCCIONES RUIDHER, S.L. or LOCKER ATOCHA.

THE SERVICE

LOCKER ATOCHA offers Users the possibility of renting any of its lockers for full calendar days (within the operating hours established by LOCKER ATOCHA).

Users may store their luggage and belongings in LOCKER ATOCHA facilities, inside the reserved locker(s), exclusively for the duration of the contracted reservation period.

Once the booking process is completed, Users will receive a reservation confirmation code, which will provide information about the assigned locker number, the duration of the rental, and the access code or key to the locker, as detailed in the section on Access and Reservations.

What types of lockers does LOCKER ATOCHA offer?

LOCKERATOCHA provides three types of lockers:

S: 37 cm (height) x 48 cm (width) x 58 cm (depth) – Fits 1 carry-on suitcase + 1 small backpack.
M: 47 cm (height) x 48 cm (width) x 58 cm (depth) – Fits 2 carry-on suitcases or 2 small backpack +1 carry-on suitcase
XL: 85 cm (height) x 48 cm (width) x 58 cm (depth) – Fits 1 large suitcases + 1 carry-on suitcase + 2 small backpacks or 3 carry-on suitcases + 1 small backpack

What can a User store inside a locker?

Within the limits established in this document (see Section: Usage Limitations), a User may store any number of items as long as they fit within the specified dimensions and do not exceed the locker’s capacity.

How Can a User Check if There Are Available LOCKER ATOCHA Lockers?

Through the website www.lockeratocha.com, Users can check the availability of lockers for their desired dates.

How Long Can a Locker Be Rented For?

Users can rent a locker for a minimum period of one day.

When Can a User Access Their Rented Locker(s)?

The locker rental service is accessible 24/7. Therefore, any User who rents a locker for a single day will have access to it from 7:00 AM on the reserved day until 6:59 AM the following day.

Once the rental period has expired, LOCKER ATOCHA is authorized to open the locker and remove any stored items. However, LOCKER ATOCHA will never open personal belongings or access their contents.

It is the User's responsibility to store their belongings properly packed and not leave loose items inside the locker.

Any removed belongings will be stored on the premises for 7days, during which time the User may claim them. After this period, the belongings will be considered abandoned, and LOCKER ATOCHA will assume no responsibility for them, reserving the right to dispose of them as it sees fit, without any right for the User to make claims against LOCKER ATOCHA.

Once the User Has Stored Their Items, Can They Only Access the Locker to Retrieve Them?

No, LOCKER ATOCHA lockers are a rental service. Users can access their rented locker as many times as they wish or need to during the rental period. If a User forgets something or needs to retrieve an item throughout the day, they can do so without any issues during their reserved time.

What Is the Price Per Locker/Day?

The rental price per locker is the amount displayed on the website at the time of booking. Users may benefit from any promotions available at the time of rental. The prices listed on the website include VAT and correspond to the rental of one locker (depending on size) per full calendar day.

How to Use the Lockers?

The lockers offered by LOCKER ATOCHA are fully automated. Users can make a reservation through our website www.lockeratocha.com, providing their personal details, the number of lockers they wish to rent, the size, and the rental period.

Once the reservation is complete, the User will receive a confirmation of the booking, including the locker number(s) assigned and a security code to access their locker(s). Therefore, the User will be able to access their locker using the security code provided by LOCKER ATOCHA at the time of booking.

What Can a User Do If They Experience an Issue with Their Locker?

In case of malfunction, lockout, or any other issue while using the locker, the User can contact LOCKER ATOCHA's support service by calling or WhatsApp to the following numbers:

· +34 653 304 990 (10:00 AM – 10:00 PM)

· +34 635 128 418 (10:00 PM – 8:00 AM) Only for incidents and during the specified hours

· Via written communication at the following address: info@lockeratocha.com

Can a User Modify, Cancel, or Get a Refund for Their Reservation?

At LOCKER ATOCHA, we want to ensure your satisfaction with our service. Therefore, we offer the following options:

Modify the reservation: Changes must be made at least 24 hours before the start of the reserved service. After this period, modifications will no longer be possible. Modifications are subject to locker availability and may incur additional charges due to banking fees.
Cancel the reservation: Cancellations must be made at least 24 hours before the start of the reserved service. After this period, cancellations will no longer be possible. If a User has any questions regarding the cancellation policy or requires further clarification, they can contact us at info@lockeratocha.com.
Obtain a refund: The refund will be processed once the cancellation has been verified. The User will receive the refund via the original payment method within a maximum of 20 calendar days from the confirmed receipt of the withdrawal request.

ACCESS AND RESERVATION

LOCKER ATOCHA will make its best efforts to ensure that the Website remains available 24/7 under optimal conditions and to guarantee its security as reasonably possible.

However, LOCKER ATOCHA is not responsible for any malfunctions, temporary interruptions, or loss of content on the Website caused by third parties, unforeseen events beyond LOCKER ATOCHA’s control, accidental circumstances, or force majeure.

LOCKER ATOCHA reserves the right to temporarily suspend access to the Website when necessary for maintenance work, making every effort to ensure that the interruption is as brief as possible with minimal impact on Users.

To rent a LOCKER ATOCHA locker, the following requirements must be met:

Be at least 16 years old.
Accurately and truthfully complete all required fields in the RESERVATION section of the Website, including:

Full name, phone number, email, reservation date, rental duration, number of lockers (and size), and payment details depending on the selected payment method.

Accept the general terms and conditions for renting and using the lockers.
Accept the privacy policy of PRODUCCIONES RUIDHER S.L., the owner of LOCKER ATOCHA lockers.

Once the reservation process is completed, the User will receive a confirmation email with details including the assigned locker number(s), the reserved days, and the access code(s) for the locker(s).

LOCKER ATOCHA reserves the right to limit, relocate, or cancel reservations in the event of mechanical, electrical, or general maintenance issues, without Users being entitled to any compensation.

If a User encounters an issue accessing their locker when retrieving their belongings, they must immediately notify LOCKER ATOCHA by calling or WhatsApp to the following numbers:

· +34 653 304 990 (10:00 AM – 10:00 PM)

· +34 635 128 418 (10:00 PM – 8:00 AM) Only for incidents and during the specified hours

· Via written communication at the following address: info@lockeratocha.com

LOCKER ATOCHA will work to resolve the issue as quickly as possible, but it is the User’s responsibility to allow enough time to collect their belongings.

If the issue is not resolved within a reasonable time, LOCKER ATOCHA will cover the shipping costs to send the User’s belongings to the provided address, only if the User had to leave without their belongings due to the malfunction. The User will not be entitled to claim any additional damages or compensation.

USER OBLIGATIONS AND RESTRICTIONS ON LOCKER USAGE

By renting a locker from LOCKER ATOCHA, the User agrees to comply with the following obligations, without limitation:

Use only the reserved locker(s) solely for storing personal belongings that need to be temporarily kept in a secure location.
Do not use or place luggage in an unreserved locker without making a valid reservation or ensuring that it is the assigned locker, confirmed through the reservation code.
Verify the size of luggage before making a reservation to avoid overloading the locker. No claims or refund requests will be accepted if the luggage exceeds the locker’s dimensions.
Overloading the locker or placing items outside the reserved space is strictly prohibited. It is forbidden to store luggage in an unreserved locker or one that has not been confirmed at the time of booking.
Use the locker responsibly. The User must not overload it and must ensure it is properly closed before leaving the premises (after storing or retrieving items).
Immediately report any malfunction or irregular situation regarding the lockers by calling or WhatsApp to the following numbers:

§ +34 653 304 990 (10:00 AM – 10:00 PM)

§ +34 635 128 418 (10:00 PM – 8:00 AM) Only for incidents and during the specified hours

§ Via written communication at the following address: info@lockeratocha.com

For example, if the reserved locker is occupied by another User’s belongings, the User must not remove the forgotten items. Failure to comply with this obligation may result in a penalty of up to €500.

Do not use the lockers for illegal or unauthorized purposes. In particular, Users must not store items that are illegal to possess or trade, such as stolen goods, drugs, pornographic or degrading materials, etc.
Ensure all belongings are properly packed.
Do not store any item that requires a license (e.g., firearms) without the necessary authorization.
Do not store hazardous or contaminating materials, such as flammable objects or dangerous substances.
Do not use lockers to store animals or any living beings.
Do not store food, unless it is sealed and non-perishable, ensuring it does not spill, stain lockers, or produce odors inside the LOCKER ATOCHA premises.
Do not share your security code with third parties. The User is fully responsible for any breach of this obligation and its consequences.
Do not use the lockers to store goods meant to be collected by a third party. The lockers must not be used for goods exchange or trade between individuals, as this use is not authorized by PRODUCCIONES RUIDHER, S.L.
Access and remain in the premises only to use the rented locker. The User must not stay longer than necessary to store or retrieve items.
Do not eat or drink inside the premises.
Retrieve all stored items before 06:59 AM on the last day of the rental period.
Leave the locker in the same condition as found and report any issues related to the lockers or their condition by emailing info@lockeratocha.com.
Do not take photos or videos inside the LOCKERATOCHA premises, especially of the security mechanisms.
Do not store valuables such as money, jewelry, electronic devices (tablets, laptops, TVs, etc.), or identification/travel documents (e.g., passports, ID cards, tickets). Users must take all necessary precautions to ensure they have not left any important documents or valuables in the locker.

LOCKER ATOCHA is not responsible for any missed flights, trains, or other travel disruptions caused by storing travel documents or tickets in the lockers. Additionally, LOCKER ATOCHA is not liable for the loss of any item valued over €1000. Consequently, it is the User’s sole responsibility if they store valuable or essential items in the lockers against these General Terms and Conditions.

CONSEQUENCES AND USER LIABILITY FOR NON-COMPLIANCE

The User must indemnify PRODUCCIONES RUIDHER, S.L. for any damages resulting from the User’s failure to comply with the obligations established in this contract.

Failure to Vacate the Locker on Time

If the User does not empty the rented locker(s) by the rental expiration date, PRODUCCIONES RUIDHER, S.L. will be authorized to open the locker(s) and remove the stored items to free up space for other customers. The removed items will be temporarily stored, and PRODUCCIONES RUIDHER, S.L. will attempt to contact the User to arrange their return (at the User’s full expense).

If 7 days pass without successful contact or without the User reaching out, the belongings will be considered abandoned, and PRODUCCIONES RUIDHER, S.L. will dispose of them at its discretion, depending on the nature of the items.

For each day the locker remains occupied beyond the rental period, the User will be charged a daily fee equal to the standard locker rental rate. Additionally, a €100 penalty will be imposed, regardless of PRODUCCIONES RUIDHER, S.L.’s right to claim further damages.

If the User does not retrieve the items in person, PRODUCCIONES RUIDHER, S.L. will arrange shipping at the User’s expense. The User must pay in advance:

€30 per item for domestic shipping (within Spain).
€75 per item for international shipping (outside Spain).

Once PRODUCCIONES RUIDHER, S.L. hands the items over to the shipping carrier, the User assumes all risks associated with transportation.

If 10 calendar days pass after PRODUCCIONES RUIDHER, S.L. notifies the User of the amount due for shipping and no payment has been received, the items will be considered abandoned and disposed of accordingly.

Failure to Properly Use the Lockers

PRODUCCIONES RUIDHER, S.L. reserves the right to remove any prohibited items that violate locker usage regulations. In such cases, PRODUCCIONES RUIDHER, S.L. may contact law enforcement and report the violation, as well as dispose of the prohibited items.

The User is fully responsible for any items placed inside the locker.

The removal of prohibited items will result in a €150 penalty, in addition to any damages caused, for which the User will be liable.

Damage to Lockers Caused by Users

The User is fully responsible for any damage or deterioration caused to the lockers due to improper or negligent use. The User must compensate PRODUCCIONES RUIDHER, S.L. for any physical damage as well as for loss of revenue due to the locker being out of service.

Specifically, the responsible User will be charged:

A daily rental fee for each day the locker is out of service.
Repair or replacement costs, which will be €1,500 in the event of replacement, in addition to any other damages incurred.

Payment of Penalties

All penalties outlined in this section must be paid using the same payment method the User used when booking the service or via bank transfer to an account designated by PRODUCCIONES RUIDHER, S.L., if requested by the User.

The User expressly authorizes PRODUCCIONES RUIDHER, S.L. to charge the applicable penalties directly to the payment method used at the time of booking.

OBLIGATIONS OF LOCKER ATOCHA

LOCKER ATOCHA is committed to keeping the locker service active and making the locker(s) rented by the User available in good working condition for the duration of the rental period.

Additionally, LOCKER ATOCHA will address any issues that may arise as quickly as possible. In the event of an incident, to protect the stored items, LOCKER ATOCHA reserves the right to relocate the deposited items to another locker or a storage facility.

LIMITATION OF LIABILITY OF PRODUCCIONES RUIDHER, S.L.

LOCKER ATOCHA provides a locker rental service but does not assume responsibility for safeguarding the deposited items. The User is solely responsible for the belongings placed inside the rented lockers.

LOCKER ATOCHA’s liability is limited to the duration of the locker rental period. Therefore, LOCKER ATOCHA will not be held responsible for any damage or loss of the User’s belongings that occurs outside the reserved rental period.

However, in the event of theft, LOCKER ATOCHA has an insurance policy that covers losses up to €500 per locker.

This insurance does not cover the loss of:

Cash, jewelry, precious stones or metals
Watches, plasma screens, and other technological items (LCD devices, GPS navigators, mobile phones, computers, tablets)
Artwork, antiques, memory cards, or any storage device containing data or images

CLAIMS AND COMPLAINTS

If the User believes they have a reason to file a complaint, they may do so by sending an email to: info@lockeratocha.com.

LOCKER ATOCHA will make every effort to resolve the issue and find a satisfactory solution for all parties.

If the User is not satisfied with LOCKER ATOCHA’s response, they may submit an official complaint through the consumer protection authorities of the Community of Madrid.

APPLICABLE LAW AND JURISDICTION

These General Terms and Conditions are governed by Spanish law. Both parties agree to submit to the jurisdiction of Spanish courts for any disputes arising from this contract.

CONTACT INFORMATION

For any questions regarding these General Terms and Conditions or comments about the website www.lockeratocha.com, please contact: info@lockeratocha.com.